1. Requesting a Refund
To request a refund, contact YENNGI through the official support channel and include the account email, transaction reference, purchase date, and a brief explanation. Do not send full payment card details.
2. Review
Refund requests are reviewed individually according to the product purchased, usage, billing records, and applicable law. Submitting a request does not guarantee approval.
3. Subscriptions
If a subscription is offered, cancelling it generally stops future renewals but may not automatically refund a prior charge. The checkout terms should explain renewal timing and cancellation effects.
4. Duplicate or Incorrect Charges
Contact support if you believe you were charged twice or billed incorrectly. We may ask for a transaction reference to investigate.
5. Legal Rights
Nothing in this policy limits mandatory refund or cancellation rights that apply under local law.
6. Processing Time
Approved refunds are submitted to the original payment method where possible. The time for funds to appear depends on the payment provider and financial institution.